Terms & Conditions

Preamble

The present general conditions of sale apply to all sales concluded on the Olara website.

The olara.fr website is a service of :

• the Olara company
• située au 24 rue Beaubourg 75003, Paris
• adresse URL du site : olara.fr
• e-mail: parfumerie-olara@hotmail.fr
• numéro de téléphone : 0148045808

The Olara website sells the following products: Beauty products, cosmetics and perfumes from luxury brands.
The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order. Validation of the order therefore implies acceptance of the general conditions of sale.

Article 1 - Principles

These general terms and conditions express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.

They are accessible on the Olara website and will prevail, if necessary, over any other version or any other contradictory document.
The seller and the buyer agree that the present terms and conditions exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will be applicable as soon as they are put on line.

In the absence of a condition of sale, it shall be deemed to be governed by the practices in force in the distance selling sector whose companies are based in France.
These terms and conditions are valid until December 31, 2023.

Article 2 - Contents

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the Olara website.
The present conditions only apply to purchases made on the Olara website and delivered exclusively in mainland France or Corsica. For deliveries to French overseas departments and territories or abroad, please send a message to the following e-mail address: parfumerie-olara@hotmail.fr.

These purchases concern the following products: Beauty products, cosmetics and perfumes from luxury brands.

Article 3 - Pre-contractual information

Prior to placing an order and entering into a contract, the buyer acknowledges having been informed, in a legible and comprehensible manner, of the present terms and conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code.

The following information is provided to the purchaser in a clear and comprehensible manner:
- the essential characteristics of the goods;
- the price of the goods and/or the method of calculating the price;
- where applicable, any additional transport, delivery or postage costs and any other charges payable;

- in the absence of immediate performance of the contract, the date or time by which the seller undertakes to deliver the goods, irrespective of the date or time by which the seller undertakes to deliver the goods, irrespective of the date or time by which the seller undertakes to deliver the goods.

- in the absence of immediate performance of the contract, the date or deadline by which the seller undertakes to deliver the goods, whatever their price;
- information concerning the seller's identity, postal, telephone and electronic contact details, and its activities, as well as information concerning legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and implementation of guarantees and other contractual conditions.

Article 4 - The order

The purchaser may place an order online, from the online catalog and using the form provided therein, for any product within the limits of available stocks.
The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept the present terms and conditions by clicking on the appropriate link. They must also choose the delivery address and method, and finally validate the payment method.

La vente sera considérée comme définitive :
- après l'envoi à l'acheteur de la confirmation de l'acceptation de la commande par le vendeur par courrier électronique ;
- et après encaissement par le vendeur de l'intégralité du prix.
Toute commande vaut acceptation des prix et de la description des produits disponibles à la vente. Toute contestation sur ce point interviendra dans le cadre d'un éventuel échange et des garanties ci-dessous mentionnées.
Dans certains cas, notamment défaut de paiement, adresse erronée ou autre problème sur le compte de l'acheteur, le vendeur se réserve le droit de bloquer la commande de l'acheteur jusqu'à la résolution du problème.
Pour toute question relative au suivi d'une commande, l'acheteur peut appeler le numéro de téléphone suivant : 0148045808

(cost of a local call), on the following days and at the following times: Monday to Saturday, 10am to 7pm and Sunday 2pm to 7pm, or send an e-mail to the seller at the following e-mail address: parfumerie-olara@hotmail.fr.

Article 5 - Electronic signature

The on-line provision of the purchaser's credit card number and the final validation of the order shall constitute proof of the purchaser's agreement:
- payment of the sums due under the purchase order;
- signature and express acceptance of all operations carried out.

En cas d'utilisation frauduleuse de la carte bancaire, l'acheteur est invité, dès le constat de cette utilisation, à contacter le vendeur au numéro de téléphone suivant : 0148045808.

Article 6 - Order confirmation

The seller provides the buyer with an order confirmation by e-mail.

Article 7 - Proof of transaction

Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.

Article 8 - Product information

The products governed by these terms and conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller. They are offered while stocks last.
The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.

Product photographs are not contractual.

Article 9 - Prices

The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
Prices are given in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of products in the online store.

If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, increasing

If one or more taxes or contributions, notably environmental, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the products.

Article 10 - Method of payment

This is an order with a payment obligation, which means that placing the order implies payment by the buyer.
To pay for the order, the purchaser may choose from among the payment methods made available by the seller and listed on the seller's website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.

Payment must be made in full on the day the order is placed, using the following methods:
- credit card
- paypal

Article 11 - Product availability - Refund - Resolution

Except in cases of force majeure or when the online store is closed, which will be clearly announced on the site's home page, shipping times will be as indicated below, subject to availability. Delivery times run from the order registration date indicated on the order confirmation e-mail.

For deliveries in mainland France and Corsica, the delivery time is 2 working days to send the parcel, and 3 to 5 working days for delivery from the day following the day on which the buyer placed the order, using the following methods: Mondial Relay, Colissimo. At the latest, the delivery time will be 30 working days after the conclusion of the contract.
For deliveries to French overseas departments and territories or other countries, delivery terms will be specified to the purchaser on a case-by-case basis.

In the event of non-compliance with the agreed delivery date or deadline, the purchaser must, before terminating the contract, request the seller to perform within a reasonable additional period.
In the event of failure to comply by the end of this new period, the purchaser may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgement of receipt, or in writing on another durable medium.

The contract will be considered terminated on receipt by the seller of the letter or writing informing him of such termination, unless the professional has performed in the meantime.
The purchaser may, however, terminate the contract immediately if the above dates or deadlines constitute an essential condition of the contract.

In this case, when the contract is terminated, the seller is obliged to reimburse the buyer for all sums paid, at the latest within 14 days of the date on which the contract was terminated.
In the event of unavailability of the product ordered, the purchaser will be informed as soon as possible and will have the option of cancelling the order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment, or an exchange of the product.

Article 12 - Delivery terms

Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.
Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.
If, at the time of delivery, the original packaging is damaged, torn or open, the purchaser must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any

The purchaser must indicate on the delivery note, in the form of handwritten reservations accompanied by his/her signature, any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.).
This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s), and send a copy of this letter by fax or post to the seller at the address given in the site's legal notice.
If products need to be returned to the seller, a request for their return must be made to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 13 - Delivery errors

The purchaser must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality in relation to the indications on the order form. Any claim made after this deadline will be rejected.
The claim may be made, at the buyer's option:

- by telephone at the following number: 0148045808;
- by e-mail at the following address: parfumerie-olara@hotmail.fr
Any claim not made in accordance with the rules set out above and within the specified time limits will not be taken into account and will release the seller from all liability towards the purchaser.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. A product can only be exchanged once the exchange number has been allocated. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by Colissimo Recommandé, to the following address: 24 Rue Beaubourg, 75003 PARIS 03.
Return shipping costs are at the buyer's expense.

Article 14 - Product warranty

14-1 Legal warranty of conformity

The seller guarantees that the goods sold conform to the contract, enabling the buyer to make a claim under the legal warranty of conformity provided for in articles L. 217-3 et seq. of the French Consumer Code.
In the event of a claim under the legal warranty of conformity, please note that:
- the purchaser has a period of 2 years from delivery of the goods in which to take action;

- the purchaser may choose between repairing or replacing the good, subject to the cost conditions set out in article L. 217-17 of the French Consumer Code;
- the purchaser does not have to prove the non-conformity of the good during the 24 months (12 months for used goods) following delivery of the good.

14-2 Legal warranty against hidden defects

Conformément aux articles 1641 et suivants du code civil, le vendeur est garant des vices cachés pouvant affecter le bien vendu. Il appartiendra à l'acheteur de prouver que les vices existaient à la vente du bien et sont de nature àrendre le bien impropre à l'usage auquel il est destiné. Cette garantie doit être mise en oeuvre dans un délai de deux ans à compter de la découverte du vice.

The buyer may choose between rescission of the sale or reduction of the price in accordance with article 1644 of the French Civil Code.

Article 15 - Right of withdrawal

Application of the right of withdrawal
In accordance with the provisions of the French Consumer Code, the buyer has a period of 14 days from the date of delivery of his order to return any item that does not suit him and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer.

Products must be returned in their original condition (packaging, accessories, etc.) to enable them to be remarketed in new condition.

• Products excluded from the right of withdrawal : The following products cannot be returned or refunded in full:

  • Products whose blister pack or packaging has been opened.

  • Products showing signs of use or deterioration.

The seller reserves the right to refuse total or partial reimbursement for products that do not comply with these conditions.

Each order shipped by the seller is accompanied by a photo taken before the package is closed. This photo serves as proof that all products sent are in perfect condition, i.e. unopened or unused. This is to guarantee the conformity of the items shipped.

Les anomalies doivent être signalées par écrit àparfumerie-olara@hotmail.fr, accompagnées de preuves (photos et description détaillée).

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this

The right of withdrawal may be exercised online, using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the purchaser. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the delivery costs will be reimbursed.

Return shipping costs are at the buyer's expense.
The exchange (subject to availability) or refund will be made within 3 to 5 working days, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer under the conditions set out above.

Exceptions
According to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts :
- the supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- the supply of goods made to the consumer's specifications or clearly personalized;
- the supply of goods likely to deteriorate or expire rapidly;
- the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value, as agreed at the conclusion of the contract, depends on market fluctuations beyond the control of the professional;
- maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
- the supply of audio or video recordings or computer software when these have been unsealed by the consumer after delivery;
- the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
- the supply of digital content not supplied on a tangible medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Article 16 - Force majeure

Any circumstances beyond the control of the parties which prevent the performance of their obligations under normal conditions are considered as grounds for exoneration from the parties' obligations and result in their suspension.
The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence, as well as of their disappearance.

Force majeure is defined as any irresistible event or circumstance beyond the control of the parties, unforeseeable, unavoidable, beyond the parties' control and which the parties are unable to prevent, despite all reasonable efforts to the contrary. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.

The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.

Article 17 - Intellectual property

The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.

Article 18 - Data protection

The nominative data supplied by the purchaser is necessary for the processing of his/her order and the preparation of invoices.
It may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The purchaser has a permanent right of access, modification, rectification and opposition with regard to the information concerning him/her.

The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right may be exercised in accordance with the conditions and procedures defined on the Olara website.

Article 19 - Partial non-validation

If one or more stipulations of the present terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.

Article 20 - Non-waiver

The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.

Article 21 - Title

In the event of any difficulty of interpretation between any of the titles appearing at the head of the clauses and any of the clauses, the titles will be declared non-existent.

Article 22 - Language of the contract

These general terms and conditions of sale are written in French. In the event of translation into one or more foreign languages, the French text shall prevail in the event of dispute.

Article 23 - Mediation and settlement of disputes

The buyer may have recourse to conventional mediation, in particular with the Commission de la Médiation de la Consommation or with existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. The mediator's name, contact details and e-mail address are available on our website.

Conformément à l’article 14 du Règlement (UE) n°524/2013, la Commission Européenne a mis en place une plateforme de Règlement en Ligne des Litiges, facilitant le règlement indépendant par voie extrajudiciaire des litiges en ligne entre consommateurs et professionnels de l’Union européenne. Cette plateforme est accessible au lien suivant :https://webgate.ec. europa.eu/odr/.

Article 24 - Applicable law

These terms and conditions are governed by French law. The competent court is the court of law.
This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer should first contact the seller to obtain an amicable solution.

Article 25 - Liability in the event of collection from a relay point or home delivery

Collection from a relay point :

When the purchaser chooses a delivery method at a relay point, it is the purchaser's responsibility to collect the parcel within the time limit set by the carrier.

• Confirmation of collection: Once the order status indicates that the parcel has been picked up at a relay point, this is proof that the order has actually been handed over to the buyer or an authorized person. This status is regarded as irrefutable proof of delivery, and no dispute concerning non-receipt of the parcel can be accepted.

• Failure to collect within the time limit : If the parcel is not collected within the time limit set by the relay point, it will be returned to the seller. In this case, the buyer may request reshipment at his or her own expense or a refund of the order, less any return costs incurred by the seller.

• Disputes related to order status: In the event of a dispute where the buyer claims not to have collected the parcel despite a confirmed withdrawal status, it is the buyer's responsibility to provide formal and verifiable proof to the contrary. In the absence of proof to the contrary, the seller will neither reimburse nor reship the parcel.

• Recommendations: The buyer is invited to check, upon receipt of the e-mail or SMS notification from the relay point, that the parcel is complete and in good condition at the time of collection. Any anomaly should be reported immediately to the carrier and the seller.

Home delivery :

When the order tracking indicates that the parcel has been delivered to the address indicated by the purchaser, this is proof of the actual delivery of the order.

• Delivery confirmation: Once the carrier marks the package as delivered, no claim for non-receipt will be accepted, unless the buyer provides proof to the contrary.

• Disputes: In the event of a dispute concerning delivery, the buyer must provide formal and verifiable proof that the parcel has not been received. In the absence of such proof, no refund or new shipment will be made.

• Recommendations: The buyer is invited to immediately check the condition of the package and its contents upon receipt. Any anomaly must be reported to the carrier and the seller as soon as possible.

• Délai de contestation des anomalies : L'acheteur dispose d’un délai maximum de 48 heures après réception du colis pour signaler toute anomalie (produit manquant, endommagé ou colis non conforme). Passé ce délai, aucune réclamation ne pourra être acceptée par le vendeur. Les anomalies doivent être signalées par écrit àparfumerie-olara@hotmail.fr, accompagnées de preuves (photos, description détaillée).

Article 26 - Protection of personal data

Collected data

Les données à caractère personnel qui sont collectées sur ce site sont les suivantes :
- ouverture de compte :lors de la création du compte de l'utilisateur, ses nom ; prénom ; adresse électronique ; n° de téléphone ; adresse postale ;
- connexion :lors de la connexion de l'utilisateur au site web, celui-ci enregistre, notamment, ses nom, prénom, données de connexion, d'utilisation, de localisation et ses données relatives au paiement ;
- profil :l'utilisation des prestations prévues sur le site web permet de renseigner un profil, pouvant comprendre une adresse et un numéro de téléphone ;
- paiement :dans le cadre du paiement des produits et prestations proposés sur le site web, celui-ci enregistre des données financières relatives au compte bancaire ou à la carte de crédit de l'utilisateur ;
- communication :lorsque le site web est utilisé pour communiquer avec d'autres membres, les données concernant les communications de l'utilisateur font l'objet d'une conservation temporaire ;

- cookies :les cookies sont utilisés, dans le cadre de l'utilisation du site. L'utilisateur a la possibilité de désactiver les cookies

- cookies :les cookies sont utilisés, dans le cadre de l'utilisation du site. L'utilisateur a la possibilité de désactiver les cookies à partir des paramètres de son navigateur.

Use of personal data

Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the website's operation and optimization;

- organization of the conditions of use of the Payment Services;
- verification, identification and authentication of data transmitted by the user;
- offering the user the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of services by displaying advertisements according to the user's browsing history and preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of any disputes with users;
- sending of commercial and advertising information according to the user's preferences.

Sharing personal data with third parties

Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, for the implementation of these services, the website is in relation with third-party banking and financial companies with which it has contracts;
- when the user publishes, in the free comment areas of the website, information accessible to the public;
- when the user authorizes a third-party website to access his/her data;
- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data in order to provide these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
- if required by law, the website may transmit data in order to pursue claims against the website and to comply with administrative and legal proceedings;
- if the website is involved in a merger, acquisition, transfer of assets or receivership, it may be required to transfer or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.

Security and confidentiality

The website implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the Internet.

Implementing user rights

Pursuant to the regulations applicable to personal data, users have the following rights, which they may exercise by sending a request to the following address: parfumerie-olara@hotmail.fr.

the right of access: users may exercise their right of access to their personal data. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy.
the right of rectification: if the personal data held by the website is inaccurate, they may request that the information be updated.

the right to data deletion: users can request the deletion of their personal data, in accordance with applicable data protection laws.
the right to processing limitation: users can de request the website to limit the processing of personal data in accordance with the assumptions provided for by the RGPD.

the right to object to data processing: users may object to their data being processed in accordance with the assumptions set out in the RGPD.

the right to portability: they can request that the website return their personal data to them.

the right to portability: they can request that the website return their personal data to them, so that they can pass it on to a new website.

Evolution of this clause

The website reserves the right to modify this privacy policy at any time. If a modification is made to the present personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she may delete his/her account.

Appendix :

Cancellation form

(to be completed by the consumer,
and sent by registered letter with acknowledgement of receipt,
within a maximum period of 14 days following the date of conclusion of the service contract)

Appendix :

Consumer Code

Article L. 217-4: “Le vendeur livre un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité.”

Article L. 217-5: “Le bien est conforme au contrat:
1° S'il est propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- s'il correspond à la description donnée par le vendeur et possède les qualités que celui-ci a présentées à l'acheteur sous forme d'échantillon ou de modèle;
- s'il présente les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou s'il présente les caractéristiques définies d'un commun accord par les parties ou est propre à tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté.”

Article L. 217-6: “Le vendeur n'est pas tenu par les déclarations publiques du producteur ou de son représentant s'il est établi qu'il ne les connaissait pas et n'était légitimement pas en mesure de les connaître”.

Article L. 217-7: “Les défauts de conformité qui apparaissent dans un délai de vingt-quatre mois à partir de la délivrance du bien sont présumés exister au moment de la délivrance, sauf preuve contraire.Pour les biens vendus d'occasion, ce délai est fixé à six mois.Le vendeur peut combattre cette présomption si celle-ci n'est pas compatible avec la nature du bien ou le défaut de conformité invoqué.”

Article L. 217-8: “L'acheteur est en droit d'exiger la conformité du bien au contrat. Il ne peut cependant contester la conformité en invoquant un défaut qu'il connaissait ou ne pouvait ignorer lorsqu'il a contracté. Il en va de même lorsque le défaut a son origine dans les matériaux qu'il a lui-même fournis.”

Article L. 217-9: “En cas de défaut de conformité, l'acheteur choisit entre la réparation et le remplacement du bien. Toutefois, le vendeur peut ne pas procéder selon le choix de l'acheteur si ce choix entraîne un coût manifestement disproportionné au regard de l'autre modalité, compte tenu de la valeur du bien ou de l'importance du défaut. Il est alors tenu de procéder, sauf impossibilité, selon la modalité non choisie par l'acheteur.”

Article L. 217-10: “Si la réparation et le remplacement du bien sont impossibles, l'acheteur peut rendre le bien et se faire restituer le prix ou garder le bien et se faire rendre une partie du prix. La même faculté lui est ouverte : 1° Si la solution demandée, proposée ou convenue en application de l'article L. 217-9 ne peut être mise en œuvre dans le délai d'un mois suivant la réclamation de l'acheteur ; 2° Ou si cette solution ne peut l'être sans inconvénient majeur pour celui-ci compte tenu de la nature du bien et de l'usage qu'il recherche. La résolution de la vente ne peut toutefois être prononcée si le défaut de conformité est mineur.”

Article L. 217-11: L'application des dispositions des articles L. 217-9 et L. 217-10 a lieu sans aucun frais pour l'acheteur. Ces mêmes dispositions ne font pas obstacle à l'allocation de dommages et intérêts.

Article L. 217-12: “L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien.”

Article L. 217-13: "les dispositions de la présente section ne privent pas l'acheteur du droit d'exercer l'action résultant des vices rédhibitoires telle qu'elle résulte des articles 1641 à 1649 du code civil ou toute autre action de nature contractuelle ou extracontractuelle qui lui est reconnue par la loi."

Article L. 217-14: "L'action récursoire peur être exercée par le vendur final à l'encontre des vendeurs ou intermédiaires successifs et du producteur du bien meuble corporel, selon les principes du code civil.

Article L. 217-15: "La garantie commerciale s'entend de tout engagement contractuel d'un professionnel à l'égard du consommateur en vue du remboursement du prix d'achat, du remplacement ou de la réparation du bien ou de la prestation de tout autre service en relation avec le bien, en sus de ses obligations légales visant à garantir la conformité du bien.

The commercial warranty is the subject of a written contract, a copy of which is given to the purchaser.

The commercial warranty is the subject of a written contract, a copy of which is given to the purchaser.
The contract specifies the content of the warranty, how it is to be implemented, its price, duration and territorial scope, as well as the name and address of the guarantor.
In addition, it clearly and precisely states that, independently of the commercial warranty, the seller remains bound by the legal warranty of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the item sold, under the conditions set out in articles 1641 to 1648 and 2232 of the French Civil Code.
The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the French Civil Code are reproduced in full in the contract.
In the event of failure to comply with these provisions, the warranty remains valid. The purchaser is entitled to avail himself of it."

Article L. 217-16: “Lorsque l'acheteur demande au vendeur, pendant le cours de la garantie commerciale qui lui a été consentie lors de l'acquisition ou de la réparation d'un bien meuble, une remise en état couverte par la garantie, toute période d'immobilisation d'au moins sept jours vient s'ajouter à la durée de la garantie qui restait à courir.
Cette période court à compter de la demande d'intervention de l'acheteur ou de la mise à disposition pour réparation du bien en cause, si cette mise à disposition est postérieure à la demande d'intervention.”

Civil Code

Article 1641: “Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage, que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus.”

Article 1648: “L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur, dans un délai de deux ans à compter de la découverte du vice. Dans le cas prévu par l'article 1642-1, l'action doit être introduite, à peine de forclusion, dans l'année qui suit la date à laquelle le vendeur peut être déchargé des vices ou des défauts de conformité» apparents.